How to handle customer complaints 1. Establish a comprehensive complaints-handling framework Ngoasheng highlights the importance of ensuring that your customers have easy access to complaint ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

In today’s competitive market, understanding your customer on a deeper level is more important than ever. Achieving a single customer view (SCV) can seem like a daunting task, but it’s ...

The meteoric rise of artificial intelligence (AI) has moved the technology from a futuristic concept to a critical business ...

Your marketing and sales strategies could fall short without a clear, unified view of your customer. In this blog, you will explore how to handle scv effectively. Welcome to the discussion.

A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and enhancing ...

(Reuters) - The Consumer Financial Protection Bureau is investigating major U.S. banks for their handling of customer funds ...