As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The New Terminal One is a key component of the Port Authority of New York and New Jersey’s $19 billion transformation of JFK Airport into a world-class gateway, which will include two new terminals, ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Thane: A prominent wellness expert was awarded Rs 1.1 lakh in compensation after successfully challenging a major ...

In a rare moment of corporate openness, the head of a national retailer sent an email to Albany-area customers saying he "messed up" the handling of the company's location at Stuyvesant Plaza. Now the ...

Beyond the festive celebrations, the visit highlighted ongoing efforts to strengthen Singapore’s aviation workforce, such as ...

Prosecutors say a Massachusetts woman accused of planning to kill Republican leaders at the U.S. Capitol told police she was influenced by Luigi Mangione, the man charged with fatally shooting the CEO ...

When talking about Kumho Tires, it is not enough to call them dependable or value-oriented products with great design and ...

In today’s evolving society, handling your finances can sometimes feel overwhelming. With a wide range of choices at hand, navigating the banking industry has become essential in managing personal ...

The PAC expressed its disbelief at the service provided to disability benefits claimants by the DWP, stating: "Disability ...

Finance leaders struggle to determine generative AI’s costs and benefits, but there are suggestions on how to tackle the problem.

The heads of Canada’s two largest railways say they can handle any fallout if United States President Donald Trump follows ...