As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In today’s competitive market, understanding your customer on a deeper level is more important than ever. Achieving a single customer view (SCV) can seem like a daunting task, but it’s ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

ASIC also noted in the ASIC Corporate Plan 2024-2025 that: "As part of our focus on private markets, ASIC will consider the role of superannuation in the growth of private investment activity and the ...

Material processing and material handling solutions companies, Advanced Material Processing (AMP) and Automated Handling Solutions (AHS), have announced their merger and rebranding as Akona Process ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Before responding to what can be one of HVAC's most dangerous calls, contractors need to have a plan in place for technicians ...

The General Insurance Code Governance Committee (CGC) has taken enforcement action against an insurer for breaches of the ...

Thane: A prominent wellness expert was awarded Rs 1.1 lakh in compensation after successfully challenging a major ...