Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

AI call center ... to evaluate agent performance. But AI-driven QA changes the game here as well. AI-powered speech analytics tools can now analyze call recordings and transcripts from customer ...

The FBI has raised alarm that hackers who breached AT&T’s system last year may have stolen months of agents’ call and text logs, which could potentially lead to the identities of anonymous ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ...

Check out the official scorecards from all 13 fights at UFC 311 at Intuit Dome in Inglewood, Calif.

Season 2 of “The Night Agent” was the most-watched Netflix series of the week of Jan. 20-26, debuting with 13.9 million views in its first four days of availability. The season’s success is ...

FBI officials have warned their agents that they believe hackers who broke into AT&T's (NYSE:T) system last year stole months of call and text logs, Bloomberg reported Thursday, citing a document ...

Jan 23 (Reuters) - Generative artificial intelligence heavyweight OpenAI on Thursday previewed an AI agent that can carry out tasks on the web for users, as it seeks to enhance its chatbot amid ...

The trend will continue throughout 2025, improving both customer experience and the government agent work environment, he says. “Every citizen-facing agency has a contact center, whether they realize ...

Jan 16 (Reuters) - FBI leaders have warned that hackers who breached AT&T's (T.N), opens new tab system last year likely stole months of agents' call and text logs, prompting an urgent effort to ...